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Training Credit Controllers

Posted: 17 Jan, 2019

Keeping Credit Controllers trained and up to date is an important part of business working capital improvement. Their role within an organisation and how their activity impact this, their responsibilities under ever changing legislation and best practice, and the developments in IT and information channels available to them are all important factors in their education. This article provides some free resources for you to share with Credit Controllers.

​Credit Control training, underpinned by some form of assessment / benchmarking tool (we have developed our own Veritas Skills Matrix), is critical to the progression of an individual in a credit control role. A great credit controller will be proactive, tenacious, compliance savvy, risk aware (both financial and reputational) and, most of all, will provide a top class quality service to both their employer and the customer they are dealing with. When we train our own staff and those of our Client, we start with the basics such as Making Collection Calls Count through to the more advanced Creating Your Credit Policy. These are now free resources which we would be delighted for you to share with any Credit Controller you may be working with that would like some additional information and training. They can be found at 

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