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What information do we collect?

We collect information volunteered by the user, such as booking information and/or membership registration information. We also collect aggregate and user-specific information on what pages users access or visit. The information we collect is used for internal review, to improve the content of our web pages, to notify consumers about updates to our website, and occasionally used by us to contact consumers for marketing purposes. It is not sold or traded with other organisations for commercial purposes, though occasionally we may send you information on behalf of carefully selected commercial partners if you have elected to receive this information.


We use cookies to record session information and to track a user's path through our website. This enables us to respond to any problems with our service and to offer a more personalised service. We may also use cookies to deliver banner advertisements in the future.

What about the information requested during registration?

When joining TMA UK we need information from you that identifies you personally. These include your exact name, postal and e-mail address. We also ask some further, voluntary questions so we can gain a clearer understanding of our users. We use some parts of your personal information (such as your username and password) to operate certain functions, for example the display of member only pages. We need your e-mail address in order to send you confirmation of your user identity and password and events information.

People who send us their telephone numbers online may receive telephone contact from TMA UK with information regarding bookings they have made online or membership renewals. If you send us your postal address online you may receive periodic mailings from TMA.

Purchasing from TMA UK

During event booking we always use industry-standard encryption technologies and a secure server for transferring and receiving consumer data exchanged with our site.


Refunds will only be given at the discretion of the Company. Our online payment system has been designed to give you the option at several stages to edit or cancel your order so please make sure the information is correct before completing the payment information. If you believe there has been a problem with payment please contact us.

Your privacy is important to us

We strive to do everything we can to protect the privacy of our users. We do not sell or exchange personally identifiable information with any third parties.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes on our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, we recommend that you review this Privacy Statement periodically, as TMA UK may update it from time to time. If you would like to ensure that you are not contacted by us as a result of having used our site, please contact us at If you feel that this site is not following its stated information policy, please contact us. We will be sure to address your concerns.

Information about secure ordering online

We are committed to ensuring the security and privacy of information supplied by our customers. The security of the connection will be confirmed by the presence of the padlock icon in the lower right hand corner or lower left hand corner of your browser.

Payment processing services for TMA UK are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to use this website to make online payments you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of TMA UK enabling payment processing services through Stripe, you agree to provide TMA UK accurate and complete information about you and your business, and you authorise TMA UK to share it and transaction information related to your use of the payment processing services provided by Stripe.

Terms of Use

Use of this web site is subject to these terms of use.

On accessing the web site you will be deemed to have accepted these terms and conditions. Turnaround Management Association (UK), (TMA UK reserves the right to make changes to these terms of use by posting the changes on line. Use of this web site after changes are posted on-line shall constitute acceptance of the new terms of use.

In consideration of TMA UK agreeing to permit you to use this web site you agree that you will not copy, reproduce, download, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any material obtained from this site. Permission from TMA UK must be sought for any commercial use of material.

TMA UK gives no warranties, conditions, guarantees or representations, express or implied relating to information contained on this web site or any web site to which it is linked.

TMA UK does not warrant that this web site will be available without interruption or that it is error, virus or bug free.

TMA UK shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of your use of this web site or in respect of any of your actions or omissions taken in reliance on any information contained on this web site or any web site to which this web site is linked.

This web site contains hypertext links to web sites operated by parties other than TMA UK. TMA UK does not control such web sites and is not responsible for their content. TMA UK's inclusion of hypertext links to such web sites does not imply any endorsement of the material contained on the web site or of the producers of those sites.

This web site contains material prepared by parties other than TMA UK. TMA UK does not control such content. TMA UK's inclusion of such content does not imply any endorsement of that material or the producer of that material.

All rights, including copyright, in the content of these web pages or displayed on the web site from time to time and all database rights subsisting in any databases located at this site are the property by TMA UK.

All TMA UK trade marks and logos are the proprietary marks of TMA UK. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on you any license or right under any trade marks, names or logos of TMA UK or any third party.

These terms of use shall be governed by and in accordance with English law and subject to the exclusive jurisdiction of the English Courts. If any of these terms of use shall be held to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions.

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